Terms & conditions

Contractor: McCoy Cleaning and Reiniging, located in Oldenzaal, registered with the Chamber of Commerce under number 42026285 (McCoy Cleaning BV). Client: the natural person or legal entity that instructs the contractor to perform work. Agreement: any oral or written arrangement between client and contractor regarding cleaning and/or cleaning work.

1. These general terms and conditions apply to all quotes, agreements and work performed by the contractor. 2. Deviations from these terms are only valid if agreed upon in writing. 3. The client’s general terms and conditions are expressly rejected.

1. All quotes are non-binding, unless expressly stated otherwise. 2. An agreement is formed upon written or oral acceptance of the quote by the client. 3. The contractor is entitled to have work performed wholly or partially by third parties.

1. The contractor will perform the work to the best of their insight, expertise and craftsmanship. 2. The client is responsible for: a. timely access to the work location; b. the presence of necessary facilities such as water, electricity and sanitary facilities. 3. If the client fails to meet their obligations, the contractor is entitled to suspend the performance of the work.

1. All prices are exclusive of VAT, unless stated otherwise. 2. Invoices must be paid within 30 days of the invoice date. 3. Upon exceeding the payment deadline, the client is automatically in default. 4. From that moment, the client is liable for statutory interest, as well as all reasonable extrajudicial collection costs.

1. Agreements are entered into for a fixed or indefinite period. 2. Agreements for an indefinite period may be terminated in writing with a notice period of one month, unless otherwise agreed. 3. The contractor is entitled to terminate the agreement immediately in the following cases: a. Non‑payment; b. Serious failure of the client.

1. The Contractor is solely liable for direct damage resulting from intent or gross negligence. 2. Liability is limited to the amount paid by the liability insurance. 3. The Contractor is not liable for indirect damage, including consequential damage, lost profit, and business loss. 4. Damage must be reported in writing within 7 days of discovery. 5. The Contractor is in particular not liable for damage caused by: a. moving or returning furniture too early or using cleaned items too early; b. loss or damage to items that are not demonstrably the result of the Contractor’s fault or negligence; c. the appearance of stains that were not visible beforehand or not reported by the client; d. early entry or use of rooms where protective layers have been applied that are not yet dry or may emit vapors; e. failure to observe specified drying times; f. shrinkage or stretching of carpets, curtains or upholstery fabrics; g. colour changes or colour bleeding during cleaning; h. discoloration of materials due to internal causes (e.g., from furniture or carpet structure); i. loose or defective substrates that were not visible or reported beforehand, such as adhesive layers or joint work.

1. Complaints must be reported in writing within 48 hours of the work being performed. 2. The Contractor will have the opportunity to remedy the complaint within a reasonable period. 3. If a complaint is not made in a timely manner, the right to remedy or compensation lapses.

1. Force majeure is understood as any circumstance beyond the Contractor’s control that makes performance temporarily or permanently impossible. 2. In the event of force majeure, the Contractor is entitled to suspend the work or terminate the agreement without being liable for damages.

1. Both parties are obliged to keep confidential any confidential information obtained in the course of the agreement. 2. This obligation remains in force even after the termination of the agreement.

1. Dutch law exclusively applies to all agreements. 2. Disputes shall be submitted to the competent court in the district where the Contractor is located.